Refund policy

Last updated: 17 October 2026

• Wallet top-ups: if you were charged but your wallet was not credited, contact us with your payment reference and we will credit or refund you. Unused balances can be withdrawn under our withdrawal rules.
• Tips: tips are gifts and are final, except where we find fraud.
• Promote, Highlight and Pin (for your own or someone else’s post): not refundable once started. If the post is removed for breaking our rules, the promotion is not refunded. If we remove it by mistake, contact us and we will refund the unused days to your wallet.
• Adverts: refunded to your wallet automatically and in full if we do not approve your advert. Not refundable once it is running, except if we stop it by mistake (contact us for the unused days).
• Paid post types: if we do not approve your post for a reason that is not your fault, contact us and we will refund the fee to your wallet. Fees for posts removed for breaking our rules are not refunded.
• Music and films: purchases are final once you can play or download them, unless the file does not work and we cannot fix it.
• Verified Premium: refundable within 48 hours if you have not added any products, services or bookings. After that, premium runs until its end date.
• Marketplace items and bookings: payments made directly between buyers and sellers are handled between them. askJBoss can help with disputes but is not responsible for refunds between users.

Requests: support@askjboss.com with your reference number.